Terms & Conditions of Sale
Before you place an order
These terms apply to purchases from Tayat Alnjoom Medical Requisite Trading LLC. Read them together with your confirmed quotation, product specifications, and our Payments and Shipping & Delivery information.
Orders and quotations
Orders are subject to product availability and our confirmation. Submitting a quotation request does not confirm an order. Before confirming, review the product names, codes, quantities, and delivery details. The quotation will state its validity period and any product-specific conditions.
Prices, VAT and payment
Prices are quoted in UAE Dirhams (AED). Applicable VAT, delivery charges, and the total payable are shown in the quotation or at checkout. Price changes apply to future purchases and do not automatically amend an agreed order.
Available payment methods are displayed at checkout or confirmed by our team. Please refer to our Payments page for card, bank transfer, and eligible Dubai cash-on-delivery options. For bank transfers, use your order or invoice reference; dispatch is subject to cleared funds. Do not send card details by email or WhatsApp.
Product information and professional use
Products are intended for professional use unless the listing states otherwise. Check compatibility, sizes, intended use and manufacturer instructions before purchase. Images are illustrative; rely on the agreed product description and specifications. Products must be used, stored and maintained as instructed by the manufacturer and by appropriately qualified personnel where required. No alternative product will be supplied without your agreement.
Delivery and receiving your order
We deliver within the UAE. Our Shipping & Delivery page lists same-day or next-day Dubai delivery for orders confirmed before 2 PM and 2–4 working days for other emirates. Confirm the applicable estimate, availability and charges with our team before ordering. Provide an accurate address and contact number. Inspect the delivery and notify us promptly of missing, incorrect or visibly damaged items, with your order reference and photographs where possible. Reporting promptly helps investigation and does not remove your legal rights.
Changes and cancellations
Contact us as soon as possible to request a change or cancellation. We will confirm whether the request can be accommodated based on the order’s status. Any special-order or custom-product cancellation conditions must be disclosed and agreed before purchase. If we cannot fulfil an accepted order, we will contact you to discuss an agreed alternative or refund of the amount paid for the unavailable goods.
Returns and hygiene
Under our published returns policy, unopened products may be returned within seven days of receipt. Contact us with your order reference before returning goods so we can provide instructions. Keep the product unused, sealed and in its original packaging. Opened medical consumables are excluded from change-of-mind returns for hygiene reasons. This exclusion and the seven-day period do not limit applicable rights for defective, damaged, misdescribed or incorrectly supplied goods. Return arrangements and any applicable charges will be explained before you proceed.
Defects, warranties and refunds
If a product appears unsafe or defective, stop using it and contact us with the invoice, product details and, where relevant, batch or serial number. Keep the packaging and follow any safety or recall instructions. We will assess the issue and arrange the remedy required under applicable UAE law, which may include repair, replacement or refund. Product-specific warranty coverage and service arrangements should be checked before purchase. Manufacturer terms do not replace rights or supplier obligations imposed by law. We will confirm the refund method and expected processing time when a refund is approved.
Privacy and order communications
We use the contact and delivery details you provide to process your enquiry or order, arrange delivery and provide support. Please read our Privacy Policy for further information about personal data. Keep invoices and order confirmations for your records.
Applicable law and updates
These terms are governed by applicable UAE law. Nothing in these terms excludes or restricts mandatory consumer rights or liabilities that cannot lawfully be excluded. Contact us first if there is a concern so we can try to resolve it. This does not prevent access to the relevant consumer protection authority or competent court. Future updates will be dated on this page; the terms agreed for an existing order are not changed retrospectively without a lawful basis.
Contact our sales team
For an order, return or warranty enquiry, email contact@tayatalnjoommedical.com or call +971 52 877 6295. Our office is at Arab Bank Building, Port Saeed, Dubai, UAE. Office hours: Monday–Friday, 9:00 AM–6:00 PM. Include your order or invoice reference so we can help.
At a glance
Currency
UAE Dirhams (AED)
Returns
Unopened products: within seven days of receipt, subject to the terms below.
Medical consumables
Opened items are excluded from change-of-mind returns for hygiene reasons.
Your rights
Nothing here limits mandatory rights under applicable law.