Every delivery,
handled with care.
Clear delivery guidance for clinics, hospitals, pharmacies and healthcare buyers across the UAE. From the first enquiry to receiving your products, we keep the process straightforward.
How delivery is handled
We confirm order details, stock availability, timing and any applicable delivery charges before dispatch.
Dubai deliveries
Same-day or next-day delivery may be available for eligible orders confirmed before 2 PM, subject to stock, location and route capacity.
Other UAE emirates
Indicative delivery time is 2–4 working days following confirmation, subject to product availability and courier scheduling.
Special and bulk orders
Large equipment, special-order items and deliveries requiring handling arrangements may take longer. Our team confirms timing in advance.
From enquiry to arrival
A clear, practical delivery process for healthcare customers.
01 · Share your requirements
Tell us the product, quantity, specification and delivery destination.
02 · Confirm details
Our team confirms product availability, pricing, delivery charges and estimated timing.
03 · Prepare and dispatch
Your confirmed items are prepared for dispatch based on the delivery requirements.
04 · Receive and inspect
Check your package and contact us promptly if anything is damaged or incorrect.
Important delivery details
Know what to expect before you place an order.
Shipping charges
Any applicable fees depend on destination, order size and special requirements; charges are confirmed before the order is finalized.
Delivery address
Provide a complete address, contact name, telephone number and any receiving instructions to reduce delays.
Product availability
Special-order and imported items may require additional lead time. We will explain this before confirming an order.
Receiving and issues
Inspect packaging and items on arrival. Keep packaging and take photos if an item arrives damaged or incorrect.
A smooth handover
When your shipment arrives, check the packaging, verify the quantities and compare the items with the confirmed order. Report any shortage, damage or discrepancy promptly with your order details.
✓ Confirm the number of packages
✓ Check product names and quantities
✓ Inspect the outer packaging
✓ Contact us promptly about any concerns
Help after delivery
For eligible unopened items, return requests may be considered within 7 days, subject to our returns policy and approval. Opened medical consumables are generally not accepted for hygiene reasons. Product-specific restrictions may apply.
Need help with a delivery?
Speak to our team for delivery coordination, quotation support or product enquiries across the UAE.